Oct 122013


I participated in a campaign for Mom Central Consulting on behalf of Healthgrades. I received a promotional item as a thank you for participating.

Searching for a new doctor or dentist is something I always dread.  There are so many to choose from.  How do you know a good medical provider from a bad one? 

When I found out I was pregnant with Kayleigh, I had no idea where to go.  My gynecologist at the time didn’t care for pregnant women, and I had previously had a falling out with her office anyway (over a bill they submitted to insurance incorrectly and would not fix so that I did not have to pay for it), and didn’t really want to go back. 

12 weeks pregnant

 I spent A LOT of time searching the web for a medical provider, and finally found the midwife-staffed birthing center that I ended up giving birth at.  I didn’t find any recommendations, and no one I knew had ever been there, so I just went on my gut instinct.  Luckily for me, it worked out better than I could have ever imagined.

While I was pregnant with Kayleigh, John received a recommendation for a doctor for her from a co-worker.  John works at a hospital, so we thought for sure this recommendation would be worth listening to, and would turn out positive.  That was not the case, however. our nightmare beginsJohn called the office of the doctor that was recommended for Kayleigh multiple times before she was born, and they failed to return his calls.  He finally got fed up with them, and left them a rather nasty message, stating that he had tried calling several times before without a response.  Finally, someone responded and said that she would send us the paperwork to get Kayleigh signed up as a patient, so that we could just bring her in after she was born.

It took that office well over a month to send over the paperwork.  I believe John called them about this a couple of times also. angry face

These issues should have been a red flag for us, but we carried on.  We scheduled an appointment to go meet with the doctor that would be Kayleigh’s doctor, when I was about 7 months pregnant, so that we could meet him, and get comfortable with the office.

When we arrived at the office, we had to explain to the receptionist several times that we were not going to be the patients, but that we were going to be bringing our newborn daughter there after I gave birth.  She apparently still didn’t understand, because when the nurse came to get us, she started to weigh and measure John like he was the patient.  We tried explaining to her several times as well that we were not the patients, and she finally got it and had the doctor to come in and meet us.

We met with the doctor, and he seemed like a pretty nice guy.  He asked us a lot of questions about how my pregnancy was going, family medical history, etc., and chatted with us for a bit.  We felt comfortable with him, and thought we could just put the rest of what had happened behind us and move on.

After I gave birth to Kayleigh, one of my nurses asked me for the name and phone number of the doctor we would be bringing her to, so that they could call to schedule her first doctor’s appointment. 

We told the nurse that we had already spoken with this office about bringing Kayleigh there, and that they should recognize our names to set up an appointment.

The nurse made the call to the office, and came back into my room with a confused look on her face.  She asked us if we had given her the correct information, because that office didn’t recognize our names, and had no idea who we were.  We double-checked the name and phone number, and told her it was correct.  She said she would call them again.

A few minutes later, she came back into my room, and said that she had called them again.  The receptionist said that time that she did indeed recognize our names, but she was confused because they “don’t do babies” at that office.  WHAT?!  They don’t do babies?!  Ok, why are they just now telling us this, after we had already met with the doctor, and he led us to believe that he would be happy to take care of our baby after she was born, and didn’t give us any indication that he didn’t treat babies?  Why didn’t they tell us this when John first called, or when we actually went to the office that day?? WHAT?!

So, there we were, with a newborn, and no doctor for her. 

Kayleigh Just Born

I had received a recommendation from someone else for a different doctor, and John e-mailed him because he had previously worked with him through the hospital.  The doctor e-mailed John back directly, and told him to e-mail his secretary for an appointment, and that he would be glad to take Kayleigh on as his patient. 

John e-mailed the secretary, and we didn’t hear back for about a week.  Kayleigh still didn’t have a doctor…  The secretary finally responded that they were not accepting new patients!  We couldn’t believe it.  The doctor himself told us that he would take us on, and now we are told that they aren’t accepting new patients. 

Not wanting to get into another mess, I asked a friend of mine where she took her daughter and hoped for the best.  I called that office, and they got us in the very next day.  Luckily, this office was right on top of it, and has worked out great.  We love taking Kayleigh there, and have never once had any kind of mix-up, or felt put off by them. 

I wish I had known earlier about Healthgrades, the leading online resource for information on physicians and hospitals.  Healthgrades recently came out with a Healthgrades app that simplifies the process of finding a medical provider based on insurance coverage, and by giving me access to over a million consumers reviews from patients.  This sure would have come in handy when we were looking for a doctor for Kayleigh.  It probably would have saved us from that whole headache we experienced.


The Healthgrades app even allows me to store key information about our healthcare providers, manage appointments and reminders.  I think I’d lose my head if it weren’t attached most days, so being able to keep track of all of our family medical appointments in one place, is awesome!! 

Download the Healthgrades app today to make healthcare easy for your family too!

Have you ever used Healthgrades to find a medical provider?





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